Terms and Conditions

Travel Direct Group.com and Voyages en Direct.com are trademarks and are operated by En Direct.com inc., a body corporate, constituted under Part 1A of the Québec Companies Act and a franchisor within the Voyages en direct network. You can immediately reserve your trip or your vacation in a secure manner. Should you need information or precisions concerning your choice of destination or to plan your itinerary, were commend that you call our travel consultants, at the agency of your choice. Their coordinates and E-mail addresses are provided above. Note that the Travel Direct Group.com site is totally secure for all your transactions. The use of said site automatically means that you have read, understood and accept all the general conditions stipulated by the wholesalers and/or the providers of travel services. You are, therefore, subjected to the following conditions and to those stipulated by the wholesaler sand /or the providers. The agency you chose to proceed with the reservations is the only legal entity and Agency responsible for your reservations and payments. You should exclusively contact this Agency for any problem, changes, request, claim or any other issue relating to your reservation and the execution of the services.

You can now reserve your trips or vacations in complete security, if any assistance or help is needed from your part to complete your choice of vacation or the planning of you itinerary, were commend strongly that you contact the agency of your choice that can be located in our agency locator (contact us), also by e-mail which can be also found in the agency locator. Using the Travel Direct Group.com / Voyages en Direct.com Web site to purchase a trip implies automatically that you have read, understood and accept of the following terms and conditions:

1- Role of Travel Direct Group.com / Voyages en Direct.com

We are a chain of traditional travel agencies established in Canada for more than 20 years, operating under the legal name of Travel Direct Group.com. We are established affiliated travel agencies (all with a regular address) holding permits recognized by all standards all over Canada, your money is fully protected according to the consumer protection laws. All Travel Direct Group.com outlets (Voyages en Direct affiliated) hold individual travel agent's licenses to legally act as retail travel agencies. Travel Direct Group.com does not act as a wholesaler or as a supplier of travel services for individual services or products included in a package tour (air ticket, lodging, etc.). All the products and services appearing on our site are supplied by wholesalers and/or suppliers of travel services, independent of Travel Direct Group.com.

2- Travel Direct Group.com responsibilities:

Travel Direct Group.com acts as your sales agent for the reservation and transmits your request for a reservation and your payment to the wholesaler and/or suppliers. The Agency also acts as the agent of the wholesaler when it confirms your reservation and provides you with travel documents. The use of this site automatically confirms your acceptance of the general terms and conditions of the suppliers and/or wholesalers as specified in their own terms and conditions, it is your duty to read them. You are also in acceptance with the following terms and conditions when booking on line:

3- No Solicitation

This Web site has no purpose other than service and information. It does not claim to provide exhaustive information about the products and services appearing within, nor does it make recommendations for the sales or purchase of any product or service. We advise you to consult one of our travel agents if you need advice or further details. The advertisements on this Web site are invitations for purchase orders, not sales offers. The booking form you fill in and send constitutes your offer to book the products and services indicated in your form. Your order shall be accepted only upon payment.

4- User's Responsibilities

You, the user, attest that you are at least 18 years of age, possess the legal authority to enter into this agreement, to purchase and use the products and services and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible when making purchases through the Travel Direct Group.com site, and are solely responsible for your account and your password. You also agree that all information supplied by you or proxy members using this Web site in your name is true and accurate. Remember that false declarations can constitute an offence liable to prosecution.

5- Travel Documents

It is your responsibility and expense to obtain all documents, such as passport, visas, etc., required by the government authorities in the countries of your destination. If you need information as to which papers are required, please contact the specific agency that you have chosen or the consulate or the embassy of the countries you intend to visit. The traveler who does not have the necessary documents can be rejected by the airline or customs agent of the countries of destination. In such a case, cancellation fees apply and Travel Direct Group.com /Voyages en Direct.com and/or the chosen travel agency shall not be held responsible.

6- Terms and Conditions of the Wholesalers and Suppliers

The travel services are subject to the terms and conditions of the wholesaler and/or the supplier, of your voucher and tickets. We recommend that you take note of the terms and conditions of the wholesalers or suppliers before you make a reservation using the Web site. When you transmit your credit card number to purchase a trip, you confirm that you have read and accepted the herein General Conditions and those of the wholesaler and/or supplier. The terms and conditions of the wholesalers and suppliers generally include fees in case of a cancellation or a change in the products purchased. It is your responsibility to present yourself at the airport check-in counter well before the flight (usually three (3) hours minimum before departure time), as well as to be aware of the availability of the services at your destination, and that changes may affect the flights or the hotels. You shall verify the accuracy of the flight schedules 72 hours before departure. Travel Direct Group.com is not involved in the preparation, organization, or provision of products and services of a trip, including package tours which commit only the wholesaler or supplier. Travel Direct Group.com disclaims any responsibility in this matter and in any damage, lost, theft, incident or injury which may occur during the trip.

7- Prices and Other Information

All the travel services you purchase on this Web site or by phone will be delivered depending on availability. All of the prices listed on the Travel Direct Group.com Web site are given in Canadian currency unless specified of another currency. They include federal and provincial taxes, but they exclude delivery fees. Depending on the type of reservation, service fees of CAD $ 60.00 (tax included) could be charged to you for each ticket issued. The price of any travel services will be the one given to you at the time of your purchase. Travel Direct Group.com disclaims any responsibility in a price change that may occur before you have finalized your transaction.

8- Prices in Quebec

Certain jurisdictions regulate advertisement for trip prices and other tourist services by forcing wholesalers and suppliers to indicate only the total cost to pay for the advertised trip (including taxes, service fees and other incidental expenses). This rule does not apply in all Canadian provinces. Travel Direct Group.com will always tell you the total cost to be paid for the travel services you wish to purchase.

9- Misprints, Mistakes and Availability

Information and prices of travel services come directly from our wholesalers. In the event of misprints and mistakes, Travel Direct Group.com and its suppliers reserve the right to correct prices and fees of the products and services appearing on the Web site at anytime, without notice or liability. Travel Direct Group.com cannot guarantee that the products or services advertised on the Web site will be available at the time you wish to purchase them or thereafter. Travel Direct Group.com and its suppliers reserve the right to reject, correct or cancel a reservation or a request for availability for a trip. Should you wish to purchase products and services for which the advertised prices are inaccurate; Travel Direct Group.com and its suppliers reserve their right to reject your offer by notifying you orally or in writing. The price for the purchase of a trip is the one indicated to you at the time of your purchase. Products and services are subject to availability at the time of purchase.


The travel services you wish to purchase must be paid, either by the required deposit, and respecting the final payment date indicated while making the online purchase, or in full at the time of purchase while making the final online purchase. If your purchase allows you to take advantage of only making a deposit, you must absolutely respect the final payment date mentioned on your online purchase, if omission to respect that final payment date your reservation may be cancelled without any noticed by Travel Direct Group.com or its wholesalers or suppliers and automatically your deposit will be 100% non-refundable, whether the transaction is made on-line or by phone. Travel Direct Group.com cannot be responsible of any payments omissions. You can pay using Visa, MasterCard, American Express credit cards. Full balance could be requested based on suppliers/wholesalers conditions. Your credit card will be debited on your account by the supplier and/or the wholesaler.

11-Finalizing your Purchase

The purchase contract is final only when you provide your credit card number to pay for your purchase, either for your required deposit, or for the final payment of your reservation, only then do you accept all in full the general conditions of the supplier. Before the moment of giving your credit card number, without which there is no obligation on your part, or on the part of Travel Direct Group.com or its suppliers. When you give your credit card number on the online transactional Web site or by phone to one of our travel consultants, you immediately and automatically commit yourself to paying either the deposit required or/and the balance amount at the date mentioned during the purchase process, the total cost of the travel services. Your account will immediately be debited for the amount of your purchase. If the name of at least one passenger indicated on your reservation form is not the credit card's owner, your reservation request will not be processed by the wholesaler or supplier until Travel Direct Group.com receives: 1) a letter of authorization duly signed by the owner in order to authorize Travel Direct Group.com and or suppliers to debit the card to pay for the trip, and 2) a photocopy of both sides of the card with the owner's complete address. The purchase will be final only after having received this information. Meanwhile, the availability and the price of the trip you wish to purchase may change without notice.

12-Modification Fees

Any modification made to the original online purchase will be subject to a minimum modification fee of $45.00 CAD by Travel Direct Group.com per file plus any addition modification fees applied by the wholesaler or supplier.

13-Purchase Cancellation

You must inform Travel Direct Group.com by phone or registered mail should you wish to cancel a purchase. Communication by e-mail or voice mail does not guarantee cancellation unless we have responded accordingly to these messages. Once your purchase is complete, you are subject to the cancellation or change fees that wholesalers or suppliers require. You may refer to the terms and conditions of the wholesaler or supplier of the travel services that you have bought.

14- Document Delivery

After you have completed your transaction, Travel Direct Group.com will e-mail you to confirm the travel services that you have purchased. Please make sure that all of the information is correct and refer to your e-mail confirmation for any further request regarding your purchase. The tour operator or supplier usually delivers the electronic documents within 24 to 48 hours. They will be then transferred to your e-mail address or you can go and pick them up by yourself under the e-ticket tab on the home page of the site by going to: http://new.voyagesendirect.com/web/etickets

It is your responsibility to verify all travel documents for errors prior to your trip, subject to modification fees for any corrections.

Note: Electronic documents are available for the majority of tour operators. If electronic documents are not available for the selected supplier, PAPER documents will be issued and made available at the tour operator's counter at the airport on your day of departure.

15- Insurance

Travel Direct Group.com recommends that travelers acquire travel insurance. Travel Direct Group.com is not an insurance company, but offers you RBC Insurance products. Other insurance companies also offer travel insurance. The decision to purchase insurance or not is solely your responsibility, as is the onus to be aware of the types of protection and the clauses of any insurance policy you may acquire. Travel Direct Group.com shall disclaim its responsibility in the case that the insurance company should refuse coverage, for whatever reason. Insurance policies impose exclusions especially but not exclusively in case of pre-existing medical conditions. They also require time limits and procedures to put in a claim. The coverage offered by different insurance policies may vary. Once you have purchased a trip, RBC Insurance allows you to buy travel insurance within 48 hours or increase the coverage of an insurance package already bought from RBC Insurance. If you decide to cancel the insurance you bought through Travel Direct Group.com, you must advise the insurance company within a period of 10 days. Any claim for reimbursement shall be made under RBC Insurance General Conditions or the company that you have chosen and according to the laws in effect in the province of Quebec, Canada.

16- Restrictions to Personal and Non-Commercial Use

Travel Direct Group.com is for your personal use only, and not for commercial purposes. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Travel Direct Group.com site. Creation of derivative works or licenses is also prohibited. You may only use this site to look for information on available travel-related goods and services, and to make legitimate reservations or purchases. It is unlawful to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand using this Web site.

17- Violation of Rules and Regulations

Inappropriate or unlawful use of this Web site will result in the refusal of access.

18- Privacy and confidentiality

To ensure the successful fulfilment of your travel arrangements, Travel Direct Group.com.com is required to provide information (such as name and address) about you and your purchase to the wholesaler, airline, or supplier. Travel Direct Group.com commits itself to respect the privacy of its customers. Names and information pertaining to customers shall not be given or sold to third parties. All communication with Travel Direct Group.com remains confidential. Travel Direct Group.com will not send you any unsolicited information.

19- Copyright / Trademarks

All content including text, photos, buttons, icons, images and software appearing on this site are protected by Canadian and international copyright laws. Copyright laws prohibit modification, copying, distribution, transmission, display, performance, reproduction, publishing or selling any information, software, products, or services obtained from the Travel Direct Group.com site. Creation of derivative works or licenses is also prohibited.

20- Credits

Travel Direct Group.com controls this Web site from its offices located in the province of Quebec, in Canada. See the "Contact Us" page for details.

21- Laws, Regulations and jurisdiction

The present General Conditions and their enforcement are subject to the laws and regulations in the province of Quebec, district of Montreal.

22- Links to other sites

Links to other websites included in this site are provided for information purpose only and do not imply endorsement on the part of Travel Direct Group.com does not guarantee the security of Web sites other than its own. It is strictly prohibited to link to this Web site without the express written permission of Travel Direct Group.com. To request permission to link to this Web site, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it., Travel Direct Group.com reserves the right to cancel and revoke any permission it may give to link to this Web site at any time without notice or liability. The framing of this Web site or any of its content is strictly prohibited.

23- Damages from using our site

Travel Direct Group.com claims no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment as a result of using this site. In no event shall Travel Direct Group.com or any third party suppliers or distributors be liable for any damages of any kind, be they punitive, exemplary, direct or indirect, or for any physical or moral damages which would arise out of any use of its site.

24- Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

25- Modification

Travel Direct Group.com may at any time modify these General Conditions. Your continued use of this site will be provisional upon the conditions in effect at the time of your use.

26- Legal applications

In the event that any provision in the General Conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other provisions.

27- Headings

The headings used in these General Conditions are included for convenience only and will not limit or otherwise affect the conditions herein.

28- Entire Agreement

These General Conditions, together with any conditions incorporated or referred to here in constitute the entire agreement between Travel Direct Group.com and its clients and customers relating to the subject matter here of, and supersede any prior understandings or agreements regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

29- Complaint Resolution

You can lodge a complaint by phone, by mail, by fax or by e-mail directly to the agency you have chosen to effectuate your reservations. Consult the list on the agency list tab on the home page or go to: www.traveldirectgroup.com

Travel Direct Group.com © 2013

300 St Sacrement street, # 524
Montréal, Québec, H2Y 1X4
Phone: 514.876.3672

Fax: 514.876.4430

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.